It was 26th January 2013 the
“Republic Day” in India and a bank holiday too. As it is a
government holiday and people start their day with flag hosting and
spend rest of the day with family, friends, go out for shopping as
many retail outlets have offers on this day, or do some social work
by visiting and donating money or useful things to Orphanage.
Just like others I also had planned to
go for the flag hosting ceremony which was in our residential
compound and spend the rest of the day with my family. But as had
seen an offer at the Big Bazaar(BB) – Sabse Saste 5 Din hence we went
over there at around 1 pm and did the shopping till 3:30pm.
We had bought a lot of things as lot of
the items were at very cheaper rates. Finally after waiting at the
counter for approx 20 minutes due to long queue in making bill
payment comes my turn to make the payment. The bill payment went up
to rs.4924/-. Me and my wife were happy with the offers we got from
Big Bazaar. As a normal routine, to check the bill before leaving the
place, we found that there were some items which were charged at the
normal rate rather then discounted price.
I went to the counter once again and
wanted to confirm about the price of Parachute Hair Oil product code:
00000000030057568501 which was displayed as rs.114/- however was
charged at the rate of rs.180/-, then Yardley Legend 150ml product
code:00000000030087688401 was having an MRP of rs170/- and had a
discount of rs.25/- however was charged full amount, JO Almond &
cream8*100g product code:00000000030069035801 was having an MRP of
rs.99/- displayed as rs.80/- but was charged as rs.99/-, then some
ladies hanky were at rs. 65/- MRP with a discount of rs. 26/- but was
charged at rs.65/- only.
So this how we were billed some
rs.230/- extra which was returned by the Customer Service desk only
after we found the glitch in the bill or else would have gone home by
paying those 230/- to the BB. It was not only with me there were 2
more customers along with who had came for the bill dispute. I
clearly remember one guy had bought 2 shirts which was having an
offer,“get 2 @ rs.499/-” but when he checked his bill, he too was
charged rs.499/- for another shirt which was on the discount.
Being an alert customer, we always
check the bill and then leave the outlet because of wrong
transactions. There are almost more than 1 million customers who
would have visited the Big Bazaar outlets across the city to avail
such offers and even if I assume 50,000 customers with wrong bill or
getting cheated and charged approx. rs.200/- extra then such outlets
are making approx 1 crore extra profit from the loyal customers.
No doubt Big Bazaar has a good
reputation around the country. Also they have good and branded
products. But once a wrong impression stays a wrong impression
throughout your life. I have got a bad impression of the BB outlet
now, so next time “IF” I visit not only Big Bazaar but any other
outlets will always make sure to recheck the bill before leaving so
that I am not cheated again. I have already submitted the feedback to
them on future bazaar website about the cheat so now lets see where
does it leads too.